Shipping policy
Shipping Policy
Thank you for shopping with The Penmaker’s Store. Many of our products are made to order, including our handcrafted resin-cast pen blanks and personalized tribute designs. We work to prepare and ship every order as quickly as possible while maintaining the quality expected from a handmade product.
Order Processing
Most orders are prepared and shipped within the processing time shown on the individual product listing.
Because many of our pen blanks are made to order, processing time is separate from the carrier's estimated transit time. Personalized or custom products may require additional preparation before shipment.
Once your order has been completed and handed to the carrier, you will receive tracking information when available.
U.S. Shipping
Orders are shipped from the United States using USPS and other available shipping services shown at checkout.
Available shipping methods and rates are calculated at checkout based on the destination, package weight, and services available for your order.
Free Shipping
Orders totaling $35 or more qualify for free standard shipping within eligible U.S. destinations.
Free shipping normally uses the most economical available standard shipping service. Customers who prefer a faster shipping method may select an upgraded service at checkout when available.
USPS Ground Advantage
USPS Ground Advantage is generally an economical shipping option for domestic packages.
For shipments within the contiguous 48 United States, USPS generally provides an estimated delivery time of approximately 2–5 business days after acceptance by USPS.
Beginning October 1, 2026, USPS changed service expectations for Ground Advantage packages traveling between the contiguous 48 states and certain noncontiguous U.S. destinations.
For these routes, USPS now advises customers to expect 10 or more business days in transit, and some routes may take significantly longer.
Affected destinations include:
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Alaska
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Hawaii
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Puerto Rico
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American Samoa
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Guam
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Northern Mariana Islands
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Freely Associated States
These longer transit times also apply to many Ground Advantage packages weighing less than one pound because USPS now primarily transports these packages by surface transportation on affected routes.
The 10+ business day estimate is USPS transit time only and begins after your order has been completed and accepted by USPS.
USPS Priority Mail
USPS Priority Mail may be available as an upgraded shipping option at checkout.
Priority Mail is an expedited USPS service and generally has a service objective of approximately 2–3 business days, although delivery dates are not guaranteed.
Delivery times may vary based on the origin, destination, weather, transportation availability, holidays, and other USPS operating conditions.
Customers shipping to Alaska, Hawaii, Puerto Rico, Guam, other U.S. territories, or remote destinations may wish to consider Priority Mail when available if faster delivery is important.
Estimated Delivery Dates
Any estimated delivery date displayed by Shopify, USPS, or another carrier is an estimate and not a guaranteed delivery date.
Estimated delivery consists of two separate periods:
Processing Time + Carrier Transit Time = Estimated Delivery
For example, if a made-to-order item requires processing before shipment, the carrier's transit estimate begins only after the completed order has been transferred to the carrier.
Carrier delays can occur because of:
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Severe weather
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Holiday shipping volume
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Transportation interruptions
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Regional service disruptions
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Remote destinations
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Incorrect or incomplete addresses
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USPS routing or network changes
The Penmaker’s Store cannot guarantee a carrier's delivery date once a package has been accepted by the shipping carrier.
Tracking
Tracking information will be provided for shipments when available.
Please allow time for tracking information to appear after receiving your shipping notification. A shipping label may be created before the carrier performs its first physical acceptance scan.
Carrier tracking information is the best source for the current location and delivery status of a package once it has entered the carrier's network.
Delayed Packages
A package that arrives later than the carrier's original estimate is not necessarily lost.
USPS delivery estimates are not guarantees, and packages—particularly Ground Advantage shipments to Alaska, Hawaii, Puerto Rico, Guam, and other affected noncontiguous destinations—may remain in transit for an extended period.
If tracking has not updated for an unusual length of time, please contact us and we will assist you in reviewing the shipment information.
Lost or Missing Packages
If a package appears to be lost, please contact us so that we can review the tracking information and determine the appropriate next step.
Depending on the shipping method and circumstances, we may need to allow the carrier's required waiting period before filing a missing-mail search, insurance claim, or other carrier inquiry.
Please do not assume a package is lost solely because it has exceeded an estimated delivery date.
Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it:
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Check around the delivery location, mailbox, porch, garage, and other areas where a carrier may have placed the package.
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Check with other members of your household.
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Check with neighbors when appropriate.
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Allow until the end of the delivery day, as some carrier scans may occur before the package is physically placed at the delivery location.
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Contact your local USPS office or applicable carrier with the tracking number.
Please contact us if you continue to have difficulty locating the shipment.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping address carefully before completing checkout.
If you notice an address error before your order ships, contact us as soon as possible. We will make reasonable efforts to correct the address, but changes cannot be guaranteed once an order has entered production or a shipping label has been created.
We cannot redirect packages after they have been accepted by the carrier.
Additional shipping charges may apply if an order is returned because of an incorrect, incomplete, or undeliverable address.
Returned Packages
If a package is returned to us as undeliverable, refused, unclaimed, or because of an incorrect address, we will contact you regarding available options.
Additional postage may be required to reship the order.
Original shipping charges and any additional carrier charges may not be refundable.
Personalized and Made-to-Order Products
Many products from The Penmaker’s Store are created specifically for your order.
Personalized products may require additional production time depending on the requested design and personalization details.
Please review names, ranks, dates, service years, wording, spelling, and other personalization information carefully before submitting your order.
Shipping transit time begins only after the finished product has been completed and transferred to the carrier.
Holiday Shipping
Carrier networks experience substantially higher volume during the holiday season.
If an order is needed by a particular holiday, birthday, retirement, ceremony, deployment, reunion, or other event, we strongly recommend ordering early and selecting an expedited shipping service when available.
We cannot guarantee delivery by a particular date unless a carrier service specifically provides a delivery guarantee.
Questions About Shipping
If you have questions about shipping, tracking, processing time, or the best shipping option for your destination, please contact The Penmaker’s Store before placing your order.
We are happy to help you choose the most appropriate shipping option based on the information available at the time of your order.
Last updated: October 3, 2026