Return & Refund Policy

Penmaker Store

We want you to be satisfied with your purchase. If you are not completely satisfied, we accept returns of eligible merchandise within 30 days after delivery, subject to the conditions below.

Return Eligibility

To qualify for a return:

• You must request a return within 30 days after receiving your order.
• The product must be unused, undamaged, and in its original condition and packaging.
• Proof of purchase, such as your order number, is required.
• Returns must be authorized before merchandise is shipped back to us.

Personalized and Custom-Made Products

Personalized and custom-made products are not eligible for returns or exchanges due to a change of mind.

This includes pen blanks customized with names, ranks, service dates, special artwork, or other customer-requested details.

These restrictions do not apply to damaged, defective, or incorrectly fulfilled orders, or where applicable law requires otherwise.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival.

If an item is damaged, defective, or different from what you ordered, contact us promptly at admin@penmaker.store with your order number, a description of the problem, and photographs if available.

We will review the issue and arrange an appropriate replacement, refund, or other remedy at no additional cost.

Penmaker Store will pay any required return shipping costs for damaged, defective, or incorrectly shipped items.

How to Request a Return

Email admin@penmaker.store with your order number and reason for requesting a return.

If your return is approved, we will provide instructions and the appropriate return shipping address.

Please do not return merchandise without prior authorization.

Return Shipping Costs

For ordinary approved returns of eligible merchandise, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service.

For damaged, defective, or incorrectly shipped products, Penmaker Store will cover the return shipping costs when a return is required.

Original shipping charges are not refundable for ordinary returns, except where required by applicable law.

Refunds

Once we receive and inspect your returned merchandise, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days.

Your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since refund approval, contact admin@penmaker.store.

Exchanges

For eligible nonpersonalized merchandise, please contact us to request an exchange.

Exchanges are subject to product availability and return eligibility.

Personalized and custom-made products are not eligible for change-of-mind exchanges.

International Orders

International orders are subject to applicable consumer protection laws, including mandatory cancellation and return rights where applicable.

Nothing in this policy limits rights provided by applicable law.

Contact Information

Penmaker Store

Email: admin@penmaker.store

Please contact us with any questions before returning merchandise.